We have two clinics a week for patients that require warfarin monitoring. recently we processed an audit to see how we were doing and if the patients liked the service. the results were
Patient involvement Reporting Form
A Questionnaire for warfarin users was given to all INR Patients that attend the surgery to get there INR results. There were 30 results collated in total, giving us a positive response to the audit.
The biggest comment returned to us was that there was not a requirement to change our process or involve patients any further in their results. Most of the responses were positive and high in scores. Patients on the whole were happy with the clinics, the service and the way results were given.
Even though we had a positive response to the audit, there were one or two areas that had some low marks. The over all score was high but for Patient care and continuing development of the service we are looking into them. E.g. one or two patients felt that they did not having enough information about their medication. This comes in a pack with the patients orange result book. The nurses are always happy to offer more advice when asked.
Some of the comments that were made about what matters most to you about your warfarin care?
v Good results
v Satisfaction in every aspect, Good service at Nurses/Doctors
v Continuity x 2
v That nothing goes wrong x 2
v It is done in practice on the same day x 2
v Get my results regularly or when needed and keeps a record of it.
v First class attention, regular appointments as required, on the spot results efficiency of staff and friendly approach.
v Health care team are there if needed
v Side effects
v Keeping bloods in check
v Same day service, results and knowing what does to take.
v Attention given by nurses
v Excellent care provided by the surgery
We will be keeping these comments in mind when looking at the services we offer to our patients.