We are excited to announce the launch of our new system which patients can use to check symptoms and submit forms for appointment requests.
Online Consult is available online via the link on the right (it can also be found on our homepage). All patients need to do is click the link and it’ll take you to an online form where you outline any symptoms. You’ll then receive access to tailored and clinically approved articles and videos which will help you self-manage your condition.
Forms submitted by patients are sent directly and securely to the practice team so we can check your answers and assess whether you need a face-to-face appointment with the GP, Nurse, Physiotherapist, Parmacist...etc. If a face to face appointment is not required, we’ll give you the advice you need on what to do next.
All forms will be responded to within two working days.
The forms are tailored to you and they’ve all been approved by clinicians so the advice you get is really accurate and helpful.
You can fill in the forms at any time, day or night, so it means you have round the clock access to the information you need to manage your conditions.
It’s really simple to use, please click here for more information.
Appointments and Telephone Consultations
If you have an issue that can be dealt with over the telephone then please advise the receptionist when making your appointment. As long as an examination is not needed then a telephone consultation is usually more appropriate. Queries about medication, sick lines, test results and advice are all appropriate uses for a telephone consultation. Please advise the receptionist when making your appointment that you would be happy to take a telephone consultation.
Appointments can be made by telephoning the surgery on 01333 350241. All patients should be able to obtain advice from a health care professional or pharmacist within 48 hours.
Please note that it is not always possible to see the GP of your choice. You will have to wait longer for an appointment if you do not want to see the next available Doctor.
Patients should also be aware that each person requiring to be seen will require a separate appointment.
Due to the recent increase in the number of patients failing to attend pre-booked appointments, a large portion of our appointments are same day appointments.
If you can wait to see a doctor please choose a pre-booked appointment. If your condition needs to be assessed sooner, please phone at 8am on the day to request an appointment that same day.
Please show consideration to other users of the service by informing the reception staff if an appointment cannot be kept so that it can be offered to someone else.
To cancel an appointment you can text during 24 hours on 07535140350
Please telephone 01333 350241 for all appointments and enquiries.
Please CLICK HERE if you have been advised to join a video consultation.